Course Description

CS-002 - Communication Skills

AIM

To provide all levels of staff with a concise programme leading to a better understanding of practical business communications.

TARGET AUDIENCE

This course is suitable for all levels of staff, whether on the front line dealing with external customers, or with colleagues internally. It can also be used as a strong foundation for staff progressing to supervisory management.

• Methods of communication
• The sender/receiver relationship
• Questioning skills – open and closed questions
• Listening skills
• Telephone communications
• Self presentation and assertiveness
• Non-verbal signals
• How to sound more assertive
• What is self-esteem?
• Business writing
• Communication exercises

DURATION

2 DAYS