Course Description

CS-003 - Interpersonal Skills

AIM

Designed to help people who deal with others in a work context to examine their own behaviour and to develop skills with regard to their interactions with others.

TARGET AUDIENCE

Aimed primarily at developing interpersonal skills for managers and specialists who have had little or no formal training in the subject. It is useful for anyone in a position of responsibility or influence where interaction with other people is an important area.

• Individual learning objectives
• What are Interpersonal Skills?
• Identifying relevant skills and behaviour
• Effective first impressions
• Non-verbal communication
• Behaviour to achieve objectives

DURATION

2 DAYS