Course Description

CS-006 - Telephone Techniques

TELEPHONE TECHNIQUES COURSE

AIM

To increase awareness of the importance of good telephone manner and install guidelines for its usage to keep to a recognised company procedure.

TARGET AUDIENCE

Designed for those who have little or no previous formal training in telephone techniques and who use the telephone as part of their job.

• Telephone techniques
• Telephone and face-to-face communication
• Voice control
• Telephone behaviour
• Incoming and outgoing calls
• Dealing with objections
• Follow-up calls
• Information pointers
• Customer care

DURATION

1 DAY