Course Description

MS-005 - Effective Management Skills

AIM

To allow managers to explore all management skills and techniques and then apply them to practical situations.

TARGET AUDIENCE

Aimed primarily at those who have full management responsibility for subordinates. It builds on the skills already developed in such a way that both new and more experienced managers can benefit. Managers who attend this course may have previously attended a short basic supervisory or introductory management programme.

• Your role as a manager
• Exercise on the process of management
• Planning
• Objective setting
• Questioning skills
• Listening skills
• Communication
• Reviewing performance
• Managing stress
• Influencing skills
• Monitoring and control
• Meetings
• Structuring fact finding sessions
• Fact find practice
• Leadership
• The power of your behaviour
• Time management
• Legal and procedural responsibilities
• Handling difficult situations

DURATION:

5 Days