Course Description

MS-012 - Managing Performance

MANAGING PERFORMANCE COURSE

AIM

To provide a good understanding of the principles, processes and skill required for managing performance effectively.

TARGET AUDIENCE

All first and second line managers who have responsibility for managing staff.

• Why manage performance?
• What do you need?
• How to measure performance
• Objectives and standards
• Introducing standards to the team
• Monitoring and controlling
• Key principles and skills
• Giving recognition
• Handling under performance
• Giving and receiving feedback

DURATION

1 DAY