Course Description

MS-015 - Supervisory Skills

AIM

To get a clear understanding of the role, and identify/practice key skills for effective supervision.

TARGET AUDIENCE

Those who have recently been promoted to a first line management or supervisory role, and have had no formal training on the subject before.

• The role of the supervisor
• Communication
• Assertiveness
• Thinking skills
• Planning and decision making
• Leadership and styles
• Action centred leadership
• Motivation
• Training and development
• Presentation skills
• Coaching summary
• Development

DURATION

3 DAYS