Course Description

PS-001 - Assertiveness

ASSERTIVENESS COURSE

AIM

To identify the need for assertiveness in the working environment and practise key assertiveness skills.

TARGET AUDIENCE

The course is aimed at those who would like to improve their personal effectiveness through communication and who have had little or no previous training in assertiveness.

• Relationships with others
• Role play exercises
• Identifying good and bad relationships
• Difficult situations
• Recognising aggressive, submissive and assertive behaviour
• Interpersonal skills - questioning, listening, summarising, body language, Intervention style feedback
• Self development, course review and personal action plans
• Extensive exercises

DURATION

1 DAY