Course Description

QU-001 - Continuous Improvement

CONTINUOUS IMPROVEMENT COURSE

AIM

To demonstrate the massive benefits of continuous improvement and then develop continuous improvement action plans.

• All managers and staff – everybody has a part to play COURSE CONTENT
• What could be improved?
• Objectives and goal setting
• Focus on customer needs
• Defining value
• The continuous improvement cycle
• Incremental vs breakthrough
• Is 99% good enough?
• When to improve
• Practical group exercises

DURATION

1 DAY