Course Description

QU-003 - Quality Awareness

QUALITY AWARENESS COURSE

AIM

To state the importance of quality to the organisation and its employees and to realise the advantage of having a quality policy.

TARGET AUDIENCE

All levels of staff and management should benefit from a greater under-standing of quality and its importance.

• Identifying importance of quality
• Identifying customer needs
• Process maps
• 7 quality tools of management
• Benchmarking
• Role of the quality department
• The quality policy

DURATION

1 DAY